Contact us
We're a small, dedicated team who genuinely love supporting our growing community of students, and we always aim to bring the same care and attention to every enquiry we receive.
Email is the best way to reach us. This is especially helpful if you're studying with us from outside Australia, since it means you're not restricted to our local business hours.
Student Support
For general Student Support enquiries, including enrolment, fees, your student journey, graduation, feedback, or support requests, please email our Student Support team. This helps us track your enquiry accurately and ensure it's handled with the attention it deserves.
Email: administration@pilatesitc.edu.au
Ask an Educator
If your question is about course content specifically, our Senior Educator is on hand to help.
Email: askaneducator@pilatesitc.edu.au
Find Answers Anytime
After a quick answer? Our Student Knowledge Base is available 24/7, with a great search function to help you find what you need, fast.
Visit the Student Knowledge Base
Phone Support
If you'd like to speak with someone directly, we're available by phone Monday to Friday, 8:30am to 11:00am (Perth / AWST):
Timezone | Phone Hours |
|---|---|
AWST (Perth) | 8:30am to 11:00am |
ACST (Adelaide / Darwin) | 10:00am to 12:30pm |
AEST (Sydney / Melbourne / Brisbane / Hobart) | 10:30am to 1:00pm |
AEDT (Sydney / Melbourne / Hobart, daylight savings) | 11:30am to 2:00pm |
NZST (New Zealand) | 12:30pm to 3:00pm |
NZDT (New Zealand, daylight savings) | 1:30pm to 4:00pm |
Phone (within Australia): (08) 9330 4570 Phone (from outside Australia): +61 8 9330 4570
Our Student Support team works Monday to Friday, 7:30am to 3:30pm (AWST). The phone window above is simply the best time to reach us for a direct call. Outside of these hours, email remains the quickest way to get your enquiry seen and actioned.
Studying from further afield? If your local time zone isn't listed in the table above, we'd still love to hear from you. Just email us at administration@pilatesitc.edu.au and we'll arrange a time to call you back that works for you. A world clock or time zone converter (search "time zone converter" online) can help you work out how our phone hours line up with your local time.
Follow Us
Stay connected and see what's happening across the Pilates ITC community:
Instagram: @pilatesitc
Facebook: @PilatesITC
LinkedIn: Pilates ITC
Public Holidays
We're based in Perth, and our team follows Western Australian public holidays (not the public holidays of other Australian states or territories). Response times may be a little longer around these dates, so thanks in advance for your patience. Whatever timezone you're joining us from, email is always open and is the most reliable way to reach us.
Before You Reach Out
To help us help you faster, please have the following ready when you contact us:
Your full name and student ID (if known)
The course or unit your question relates to
A brief description of your enquiry
