Continuous Improvement Policy

At Pilates ITC, we’re always looking for ways to strengthen our programs, services, and processes—because your learning experience matters. This Continuous Improvement Policy explains how we maintain excellence by reviewing and evolving what we do, staying aligned with ASQA guidelines and the Standards for RTOs 2025. With your feedback, internal audits, and ongoing evaluation, we strive to reflect the best of industry standards in everything we offer.

• Continuous Improvement (CI) Register: A living document where feedback and ideas for improvement are recorded, tracked, and actioned.

• Complaints Register: A tool for categorising and tracking issues, assigning accountability, and monitoring outcomes or workarounds.

• Audit: A formal review or assessment of processes to ensure compliance and identify areas for improvement.

• Professional Development: Training and upskilling opportunities provided to ensure Staff and Educators stay informed and capable.

• Team Pulse Meetings: Weekly team catch-ups designed to surface ideas, review feedback, and maintain alignment across the organisation.

This policy applies to:

• Pilates ITC Staff and Educators who deliver your training and lead improvement initiatives

• You, our Students, whose feedback helps shape better programs and services

• Our management and affiliate partners who oversee audits and evaluation processes

We’re committed to:

• Quality Assurance: Reviewing and updating policies, procedures, and practices regularly to meet or exceed national standards

• Feedback and Evaluation: Gathering your feedback through surveys and other channels to guide improvements

• Professional Development: Supporting our Staff to grow, stay current with industry changes, and bring fresh skills into the classroom

• Innovation and Best Practices: Embracing new ideas and technologies that improve how we teach and support you

• Data-Driven Decisions: Using metrics like course outcomes and Student satisfaction to inform what we enhance

• Implementation and Review: Rolling out and evaluating improvements through a structured cycle—planning, action, evaluation, and review

• Feedback Collection We gather input through:

  • Quarterly Student Surveys

  • Quarterly Educator and Internal Team Surveys

  • Post In-Person Course Delivery & Teaching Clinic Surveys

  • Internal suggestions via a unique Continuous Improvement Email.

  • We maintain a Student Experience Resolution log and review for trends to identify areas of improvement.

• Feedback Integration Management reviews your feedback and prioritises actions in the Continuous Improvement Register. These are reviewed in weekly management and team pulse meetings.

• Planning We plan improvements based on feedback, audits, and performance data—defining objectives, timelines, and accountability.

• Action Initiatives are carried out by relevant teams, with clear ownership and progress tracked through the CI Register.

• Evaluation We measure effectiveness using Student outcomes, satisfaction levels, and operational performance.

• Review Results are reviewed weekly, and any final updates are recorded in the CI Register for transparency.

• Regular Audits Spot checks are performed by our Training Manager to assess internal processes for accuracy and efficiency.

• Student Experience Resolution Log - Formal Feedback and Complaints are sorted and monitored to ensure timely and appropriate actions, with ownership and resolution deadlines clearly tracked.

• Continuous Improvement Register Weekly pulse meetings feed new suggestions into the register. Every item includes an action plan, progress updates, and final outcomes.

• Training and Upskilling Our Staff and Educators are encouraged to participate in professional development workshops and courses to remain industry-ready.

• Continuous Learning These programs are reviewed each year to ensure they align with our goals and the needs of our Students.

• Internal Standards We review and update policies and procedures quarterly to ensure they comply with national requirements.

• Innovation New technologies and approaches are regularly explored to enhance Student learning and engagement.

If you have questions or need support, please don’t hesitate to reach out. Our friendly Student Services Team is here for you. Visit our Contact Us page for details.

This policy supports compliance with:

• Clause 2.2 – Standards for RTOs 2025: Ensuring we maintain systematic and ongoing improvements in how we deliver training and assessment

• Feedback Mechanisms: Keeping processes Student-centred and compliant

• Policy Reviews: Regularly reviewing and refining our practices to meet changing standards and expectations

Disclaimer: This Policy / Procedure when printed, this becomes an uncontrolled document.  

Policy P-COU_015

Version Control Table