Refund Policy and Procedure

We want you to feel confident in your enrolment decisions, and we understand that circumstances can change. This policy ensures transparency and fairness in managing refunds while upholding the integrity of Pilates ITC’s courses. It outlines clear guidelines so you can easily understand your refund eligibility and how to apply.

Your enrolment begins once you’ve paid your deposit. It includes one or more pathways with specific start dates and clear maximum course duration limits.

After the cooling-off period, your enrolment is fixed—meaning you’ve committed to completing your studies with us.

This policy applies to:

• You, as a student enrolled at Pilates ITC.

• Pilates ITC staff who are responsible for processing refund requests and ensuring compliance.

We want you to feel secure in your commitment to studying with us. That’s why we offer you a five (5) day cooling-off period. This gives you the space to reflect and change your mind if needed.

Eligibility

You have five (5) days from your enrolment date—this includes weekends and public holidays—to request a full refund.

Refund Process During the Cooling-Off Period

To help ensure things go smoothly:

1. Contact our Student Support Team in writing (email: administration@pilatesitc.edu.au) within the five-day window.

2. Complete the Cooling-Off Period Release Form, making sure to include your bank account details.

3. Submit your form within ten (10) business days. If we don’t receive it in time, your refund request will lapse.

4. Our Accounts Team will process your refund within 10–14 days.

Important Note

Refunds can only be paid directly to you, the enrolled student, or to your authorised representative.

Once the cooling-off period ends, refunds are no longer available. This includes:

• Deposits

• Course fees

• Resources

Withdrawals made after the cooling-off period do not qualify for refunds, regardless of the circumstances.

If you have questions or need support, please don’t hesitate to reach out. Our friendly Student Services Team is here for you. Visit our Contact Us page for details.

This policy aligns with the Standards for RTOs 2025, specifically:

Outcome Standard 1 – The Student Experience

• Clause 1.6: You receive clear and timely information about fees, refunds, and financial arrangements before you enrol, so you can make informed decisions.

• Clause 1.8: We provide accessible and easy-to-understand information to support your choices throughout your learning journey.

• Clause 1.9: You’re supported to make informed decisions about your training, with full knowledge of your rights and responsibilities.

Outcome Standard 2 – Learner Protection and Support

• Clause 2.7: Any changes to your training or support—such as withdrawals or cancellations—are managed fairly, transparently, and with your wellbeing in mind.

• Clause 2.9: You are clearly informed about your refund entitlements and how to access them, including the process and timeframes.

• Clause 2.10: If you’re dissatisfied with how your refund or enrolment change was handled, you have access to our Complaints and Appeals Policy.

Disclaimer

This Policy / Procedure, when printed, becomes an uncontrolled document.

Policy# P-COU-048

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