We want you to feel confident in your enrolment decision and to clearly understand when a refund may apply.

This policy explains Pilates ITC's Cooling-Off Period and refund arrangements for undergraduate courses, postgraduate courses and Combined Study Options.

If you are considering ending your enrolment, please also refer to the Withdrawal Policy and Procedure, which explains the withdrawal process, financial obligations and how withdrawal applies to Combined Study Options.

Enrolment: Your enrolment commences once your deposit has been paid and your place with Pilates ITC is confirmed.

Cooling-Off Period: A five-calendar-day period, inclusive of weekends and public holidays, commencing from your original enrolment and payment of your deposit.

Combined Study Option: A Pilates ITC study option that combines undergraduate and postgraduate study in one enrolment, supporting progression from undergraduate training into the relevant postgraduate study.

Refund: The return of eligible fees paid to Pilates ITC in accordance with this policy.

This policy applies to Students enrolled in:

• undergraduate courses and pathways;

• postgraduate courses and Advanced Pathways; and

• Combined Study Options incorporating undergraduate and postgraduate study.

Pilates ITC provides a five-calendar-day Cooling-Off Period from the commencement of your enrolment.

This includes weekends and public holidays.

If you decide to withdraw during this period, you may request a refund of eligible enrolment fees and no Withdrawal Fee will apply.

To access the Cooling-Off Period:

1. Contact Student Support in writing within five calendar days of your original enrolment and payment of your deposit.

2. Complete the Cooling-Off Period Release Form provided to you.

3. Return the completed form, including the required refund details, within 10 business days of issue.

4. Once all required information has been received, our Accounts Team will generally process your refund within 10–14 days.

Refunds will generally be returned to the original payer or payment method where appropriate.

A Combined Study Option is one enrolment, incorporating both undergraduate and postgraduate study.

Your five-day Cooling-Off Period therefore begins from your original Combined Study Option enrolment and payment of your deposit.

It does not recommence when:

• you complete the undergraduate component;

• you become eligible to progress into postgraduate study; or

• the postgraduate component of your Combined Study Option commences.

If you withdraw from a Combined Study Option after the original Cooling-Off Period has ended, your refund and financial obligations are determined according to the terms of your enrolment and the Withdrawal Policy and Procedure.

Once the Cooling-Off Period has ended, a change of mind or decision to withdraw does not provide an entitlement to a refund of fees already paid.

This generally includes:

• deposits;

• course fees; and

• resources or other course-related fees already supplied or incurred.

If you withdraw after the Cooling-Off Period, your withdrawal and any remaining financial obligations will be managed under the Withdrawal Policy and Procedure.

Where Extenuating Circumstances apply, any financial adjustment will also be considered through the withdrawal process rather than as a standard refund request.

Nothing in this policy limits any refund or other remedy Pilates ITC is required to provide under applicable Australian law.

Resources, products or additional services that have already been supplied, accessed or delivered are generally non-refundable after the Cooling-Off Period.

This may include:

• Course Manuals and physical resources;

• postage;

• Student clothing;

• Private Tuition;

• additional training or assessment services; and

• applicable administrative fees.

Where a particular service has its own cancellation or refund conditions, those conditions apply.

If you believe you're eligible for a refund:

1. Contact Student Support in writing.

2. Provide the information requested to confirm your enrolment and refund eligibility.

3. Complete any required forms.

4. Pilates ITC will confirm the outcome and, where a refund is approved, arrange processing through our Accounts Team.

If your refund request relates to ending your enrolment, you may also need to complete the applicable withdrawal documentation.

If you have questions about your Cooling-Off Period or refund eligibility, contact our Student Support Team.

If you're considering withdrawing from your course, refer to the Withdrawal Policy and Procedure or contact Student Support so we can explain the process and any financial implications.

Visit our Contact Us page for current contact details.

This policy aligns with the Standards for RTOs 2025, specifically:

Outcome Standard 1 – The Student Experience

• Clause 1.6: You receive clear and timely information about fees, refunds, and financial arrangements before you enrol, so you can make informed decisions.

• Clause 1.8: We provide accessible and easy-to-understand information to support your choices throughout your learning journey.

• Clause 1.9: You’re supported to make informed decisions about your training, with full knowledge of your rights and responsibilities.

Outcome Standard 2 – Learner Protection and Support

• Clause 2.7: Any changes to your training or support—such as withdrawals or cancellations—are managed fairly, transparently, and with your wellbeing in mind.

• Clause 2.9: You are clearly informed about your refund entitlements and how to access them, including the process and timeframes.

• Clause 2.10: If you’re dissatisfied with how your refund or enrolment change was handled, you have access to our Complaints and Appeals Policy.

Disclaimer

This Policy / Procedure, when printed, becomes an uncontrolled document.

Policy# P-COU-048

Version Control Table