Fee Payment and Management Policy and Procedures

This policy ensures transparent fee management while maintaining compliance with ASQA guidelines and a fair process for you as a student. It outlines how fees are paid, the systems we use, and how dishonoured payments are managed—so you always know what to expect.

• Recurring Course Fees: Scheduled payments for tuition, typically paid in instalments.

• One-Off Payments: Payments for additional services or resources listed in the Fees Schedule.

• Third-Party Payment Providers: External platforms used to process payments, including Debit Success, Stripe, and Ezidebit.

• Dishonoured Payment: A failed transaction due to insufficient funds or incorrect payment details.

This policy applies to:

• All students enrolled at Pilates ITC

• Pilates ITC staff responsible for managing fee collection and compliance

• Third-party payment providers engaged by Pilates ITC

• You must pay your fees according to the schedule agreed to at enrolment.

• Payment plans and methods are available on the Pilates ITC website.

• All fees must be paid in full before issuance of the applicable Qualification, Statement of Attainment or Certification.

We use a number of payment services for our students.

• Fees for dishonoured payments vary depending on the provider (Debit Success, Stripe, Ezidebit).

• Payments may be retried within three business days.

• After three failed attempts via Debit Success, the debt is transferred to Pilates ITC for recovery.

• Continued non-payment may result in further recovery action through a Debt Collection Agency.

• Upfront Payment Limit: To comply with ASQA, we cannot accept more than $1500 in advance for course fees.

• Payment Frequency Changes: If you’d like to apply for consideration to adjust your payment frequency, please contact the Student Support Team.

• Updating Personal Details:

  • Debit Success: Update directly via their portal.

  • Ezidebit: Submit a change of details form via Student Support.

  • Stripe: Request a payment update link from Student Support.

We periodically review our course fees to ensure they remain fair and sustainable. If changes are made, we’ll notify you via:

• Email

• Student Newsletter

• Knowledge Base Library

Note: Once a payment plan has been agreed with a Student, that payment plan will remain in place for the duration of their enrolment and not subject to increases.

If you have questions or need support, please don’t hesitate to reach out. Our friendly Student Services Team is here for you. Visit our Contact Us page for details.

This policy aligns with the Standards for RTOs 2025, specifically:

• Outcome Standard 5: Governance and Accountability – Ensuring financial transparency and ethical management of student payments.

• Compliance Requirement 5.1.3 – Students are informed of all fees, payment terms, and refund conditions before enrolment.

• Compliance Requirement 5.2.2 – RTOs must not accept more than $1500 in advance for services not yet provided, ensuring financial protection for students.

Disclaimer: This Policy / Procedure when printed, this becomes an uncontrolled document. 

Policy# P-COU-050

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