Changes to Agreed Services Policy and Procedure 

At Pilates ITC, we’re committed to delivering the services we agreed upon with you at enrolment, ensuring every step of your experience is consistent, transparent, and fair. This policy outlines how we manage changes to agreed services—such as updates to training locations or course cancellations—in line with ASQA guidelines and the Standards for RTOs 2025.

Student Management System (SMS) At Pilates ITC, the SMS supports efficient student lifecycle management while maintaining compliance and providing visibility across teams

This policy applies to:

• You, if you’re a Pilates ITC Student—whether Australian or International.

• Educators and staff supporting and delivering your course.

• Our management team and affiliates involved in organising venue and course logistics.

Confirmation of New Venue

Our team will confirm all arrangements with the new venue, ensuring it’s suitable and available.

Student Notifications

We’ll notify you of any change in venue as soon as possible via email and SMS. You’ll receive all the key details including location, dates, and how to access the venue.

Student Portal Update

We’ll promptly update your Student Portal with the new venue details to make sure you’ve got access to the latest information.

Course Cancellation

Notification of Cancellation

If a course needs to be cancelled, you’ll hear from us via email. If it’s within 48 hours of the scheduled event, we will also send an SMS to ensure you don't miss the notification.

Alternative Options

Where possible, we’ll offer you the option to reschedule or transfer to another suitable course.

Refunds

If we’re not able to offer an alternative, you may be eligible for a refund. Any refunds will be processed according to our Refund Policy.

Student Portal Update

The Student Portal will be updated with any cancellations and associated arrangements.

• Stay Informed It’s important to regularly check your emails, SMS messages, and the Student Portal so you stay up to date with any changes.

• Get in Touch If you’d like to request an alternative or are seeking a refund (in cases of full cancellation only), please reach out to us as soon as possible.

If you have questions or need support, please don’t hesitate to reach out. Our friendly Student Services Team is here for you. Visit our Contact Us page for details.

This policy supports our compliance with:

• Standards for RTOs 2025 – Clause 5.2: We’re committed to making sure that you’re given accurate information about our services and that any changes are communicated to you clearly and promptly.

We also strive to continuously improve by:

• Gathering feedback from Students and staff to refine how we manage changes

• Reviewing this policy every year to make sure it stays current with your needs and with any changes to legislation

 Disclaimer: This Policy / Procedure when printed, this becomes an uncontrolled document. 

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