Health, Safety and Wellbeing Policy and Procedure

Your safety and wellbeing matter to us. At Pilates ITC, we’re committed to creating a secure, respectful, and supportive environment for every student, visitor, and team member. This policy outlines how we maintain safe physical spaces for learning and Work Placement, how we support mental wellbeing, and how we remain compliant with the Standards for RTOs 2025, ASQA guidelines, and Australian Work Health and Safety (WHS) legislation.

• Work Health and Safety (WHS) – The legal framework that helps keep Australian workplaces safe and free from harm

• Work Placement Studio (WPS) – A Pilates studio affiliated with Pilates ITC where you complete the practical components of your training

• Emergency Evacuation Procedures – Clear instructions to follow in the event of an emergency at any Pilates ITC or Work Placement location

• All students, staff, and visitors at Pilates ITC

• All learning environments including Pilates ITC venues, online learning spaces, and affiliated Work Placement Studios (WPS)

Your safety is our priority, and we take proactive steps to ensure you’re protected while studying.

• Where applicable, Pilates ITC conducts risk assessments to ensure facilities meet WHS obligations

• Each Work Placement Studio (WPS) is required to:

  • Provide a copy of their Public Liability and Professional Indemnity Insurance

• As a student placed at a WPS:

  • You are covered under both the Pilates ITC insurance and the WPS’s insurance for all placement-related activities

• We recommend locating and reviewing emergency evacuation information at your placement site as soon as you begin

We understand that life can sometimes present challenges that impact your focus and energy. Our Student Support Team is here to walk beside you when that happens—with empathy and encouragement.

That said, please note that our team are not trained counsellors. We’re here to support you academically and logistically, but we’re not qualified to provide counselling, personal advice, or financial guidance.

If you need more in-depth mental health or wellbeing support, we encourage you to contact professionals who are trained to help. Here's a list of free and confidential services:

🇦🇺 Australia

• Lifeline – 13 11 14

• Beyond Blue – 1300 22 4636

• Kids Helpline (under 18) – 1800 55 1800

• Headspace – 1800 650 890

🇳🇿 New Zealand

• Need to Talk? – Free call or text 1737

• Lifeline NZ – 0800 543 354 or text 4357

• Youthline – 0800 376 633 or text 234

🌍 International

• IFRC Psychosocial Support – Visit IFRC site

• Samaritans (UK) – 116 123

• Find a Helpline – findahelpline.com

If you feel unsafe or notice something concerning, we encourage you to speak up:

• Contact our Student Support Team or a member of the management team

• All concerns are handled with confidentiality and seriousness

• We will act quickly and in line with WHS and RTO compliance standards to support you and resolve any issues

Beyond physical risk, wellbeing also includes psychological safety, respect, and equal opportunity.

• All students should feel safe from harassment, discrimination, or bullying across in-person and online learning environments

• Pilates ITC reviews WHS and student wellbeing processes regularly to ensure they are inclusive, relevant, and responsive to evolving needs

• If you’re struggling with motivation, mental focus, stress, or time management, our team can help you find options that suit your training load and life circumstances

• Familiarise yourself with safety information at any studio or training space

• Respect WHS processes and let us know if anything feels unsafe

• Reach out when you need support—emotionally, practically, or academically

• Ensures all learning and placement environments are compliant, safe, and inclusive

• Maintains active records of risk assessments and insurance across Pilates ITC and affiliated WPS

• Shares up-to-date wellbeing resources and connects you to relevant supports when needed

If you have questions or need support, please don’t hesitate to reach out. Our friendly Student Services Team is here for you. Visit our Contact Us page for details.

This policy complies with:

Clause 1.7 of the Standards for RTOs 2025: Ensuring you have access to the right support services to succeed in your training.

Australian WHS legislation: Providing a safe learning and work environment at all times.

ASQA Guidelines: Promoting mental wellness and safety as integral parts of a positive education experience.

 Disclaimer: This Policy / Procedure when printed, this becomes an uncontrolled document. 

Policy# P-COU-031

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