External Support Services Policy

At Pilates ITC, we understand that challenges beyond the classroom can impact your study experience. This policy outlines how we support you by connecting you with third-party services that offer expert help with health, learning needs, financial guidance, and more—whether you’re based in Australia, New Zealand, or studying internationally. While we don’t deliver these services directly, we’re here to point you to the right support when you need it most.

• Third-Party Services – External agencies or providers that offer specialist support in areas such as mental health, neurodiversity, financial assistance, and accessibility

• Student Support Team – Your main point of contact at Pilates ITC for requesting support and accessing referrals

• Complaints Policy – Pilates ITC’s process for formally raising concerns about support services or referrals

• All Pilates ITC students, including those based in Australia, New Zealand, and international regions

• Our Student Support Team, who coordinate referrals

• Pilates ITC management, who monitor the quality and accessibility of support services

• We maintain up-to-date referral pathways to specialist providers across Australia and New Zealand

• Support is tailored to your individual needs, with an emphasis on accessibility and trust

• While Pilates ITC does not deliver clinical or therapeutic services, we’re committed to guiding you to reliable, expert help

Australia

• ADHD Foundation Australia – 1300 39 39 19 | ADHD Foundation

• ADHD WA – (08) 6255 8880 | ADHD WA

• Peel ADHD Parent Support | Peel ADHD Parent Support

New Zealand

• ADHD New Zealand – 0800 39 39 39 | ADHD NZ

Australia

• Dyslexia Association Australia – 0468 337 323 | Dyslexia Australia

• DSF Literacy Services – (08) 9470 4140 | DSF Literacy Clinics

• Dyslexia Assessment and Support Services – 0402 225 051 | Dyslexia Support Services

New Zealand

• Learning Disabilities Association NZ | LDANZ

• Dyslexia Foundation of NZ | Dyslexia Foundation

Australia

• DSF Literacy Services – (08) 9470 4140

New Zealand

• NZ Disability Services | New Zealand Disability Services

Australia

• Lifeline Australia – 13 11 14 | Lifeline

• Beyond Blue – 1300 22 4636 | Beyond Blue

New Zealand

• Mental Health Foundation NZ | Mental Health NZ

• Study Assist (Australia) | Study Assist

• Work and Income NZ | Work and Income

• NAATI (Australia) | NAATI

• NZ Translation Services | NZ Translation

• If you’d like support, contact our Student Support Team to talk through what you’re facing

• We’ll listen, help clarify your needs, and recommend relevant services based on your location and situation

• Referrals are provided promptly, along with contact information and any application details

• The Student Support Team will help you access the service where needed

• While referred services are delivered independently, we’ll remain available to help if you need clarification or encounter difficulties during the process

• You’re welcome to provide feedback about any referred services via email or a feedback form

• Your insights help us improve the referral process and monitor quality

• If you’re unhappy with how your referral was managed, you can raise a formal concern via our Complaints and Appeals Policy

If you have questions or need support, please don’t hesitate to reach out. Our friendly Student Services Team is here for you. Visit our Contact Us page for details.

This policy complies with:

Clause 1.7 of the Standards for RTOs 2025: Ensuring students have access to support services that promote successful participation in training.

ASQA Guidelines: Supporting student welfare through clear pathways to third-party assistance.

Continuous Improvement: Service options are reviewed annually, and student feedback is logged in our Continuous Improvement Register

 Disclaimer: This Policy / Procedure when printed, this becomes an uncontrolled document. 

Policy# P-COU-037

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