We understand that circumstances can change and there may be times when continuing your studies is no longer possible or appropriate.

This policy explains the options, conditions and process for withdrawing from a Pilates ITC undergraduate course, postgraduate course or Combined Study Option, including:

• withdrawal during the Cooling-Off Period;

• withdrawal after the Cooling-Off Period;

• withdrawal due to Extenuating Circumstances;

• the financial implications of withdrawal; and

• how withdrawal works when you are enrolled in a Combined Study Option incorporating both undergraduate and postgraduate study.

Before withdrawing, we encourage you to contact Student Support. Depending on your circumstances, a deferral, extension or other support arrangement may provide an alternative to ending your enrolment.

Cooling-Off Period: A five-calendar-day period, inclusive of weekends and public holidays, commencing from your original enrolment and payment of your deposit, during which you may withdraw without financial penalty.

Withdrawal: The formal process of ending your enrolment in a Pilates ITC course, pathway or Combined Study Option before completing all requirements.

Abandonment: Withdrawal from your course after the Cooling-Off Period where approved Extenuating Circumstances do not apply.

Extenuating Circumstances: Serious or unexpected circumstances outside your reasonable control that substantially affect your ability to continue your studies. Refer to the Extenuating Circumstances Policy for applicable criteria and evidence requirements.

Undergraduate Study: Pilates ITC study designed to establish the professional knowledge, skills and qualification required to work as a Pilates teacher and, where applicable, meet prerequisite requirements for postgraduate study.

Postgraduate Study: Advanced and specialised Pilates study undertaken by appropriately qualified Pilates teachers, including the 11333NAT Advanced Diploma of the Pilates Method and associated Advanced Pathways.

Combined Study Option: A Pilates ITC study option that combines undergraduate and postgraduate study in one enrolment, supporting seamless progression from foundational training to the relevant advanced qualification and professional mastery. Progression into the postgraduate component is dependent upon successful completion of the applicable undergraduate prerequisite.

Withdrawal Fee: The administrative fee applicable to an approved withdrawal under circumstances identified within the current Fees Schedule. Where a Combined Study Option withdrawal affects both undergraduate and postgraduate components, only one Withdrawal Fee may apply.

This policy applies to:

• Students enrolled in an undergraduate Pilates ITC course or pathway;

• Students enrolled in a postgraduate Pilates ITC course or Advanced Pathway;

• Students enrolled in a Combined Study Option incorporating undergraduate and postgraduate study; and

• Pilates ITC Team members responsible for managing withdrawal requests and finalising enrolments.

If you're considering withdrawing because you're finding it difficult to continue, we encourage you to contact us before making a final decision.

Depending on your circumstances, there may be other options available, such as:

• a deferral;

• an extension where applicable;

• Reasonable Adjustments;

• changes to an undergraduate Blended schedule where eligible;

• changes to a postgraduate Course Training Plan where appropriate;

• Ask an Educator support; or

• other Student support services.

Choosing to explore these options does not prevent you from subsequently applying to withdraw.

If you withdraw within five calendar days of your original enrolment and payment of your deposit, you are within the Pilates ITC Cooling-Off Period.

• Your enrolment becomes official once your deposit is received.

• You must contact Student Support in writing within the five-day period.

• You will be provided with a Cooling-Off Period Release Form.

• The completed form must be returned within 10 days as instructed.

• No Withdrawal Fee applies during the Cooling-Off Period.

• Any applicable refund will be processed in accordance with the Refund Policy.

A Combined Study Option combines undergraduate and postgraduate study in one enrolment.

This means there is one Cooling-Off Period for the entire Combined Study Option, beginning from your original enrolment and payment of your deposit.

The Cooling-Off Period does not start again when you complete the undergraduate component or progress into the postgraduate component.

For example, if your postgraduate study commences several months after your undergraduate study, you are continuing the same Combined Study Option enrolment. Commencement of the postgraduate component does not create a new five-day Cooling-Off Period.

If you choose to withdraw after the Cooling-Off Period and approved Extenuating Circumstances do not apply, your enrolment is considered abandoned.

You must complete a Withdrawal Request Form and provide the information requested, including:

• your details;

• the course, pathway or Combined Study Option you are withdrawing from; and

• your reason for discontinuing your studies.

Where you withdraw after the Cooling-Off Period without approved Extenuating Circumstances:

• you are required to continue with your existing Payment Schedule;

• all remaining course fees remain payable in accordance with your enrolment agreement;

• fees already paid are non-refundable except where otherwise required under the Refund Policy or applicable law; and

• no additional Withdrawal Fee applies under the Abandoning Studies category where this is specified within the current Fees Schedule.

Your enrolment will be formally finalised once the applicable withdrawal requirements have been completed.

We recognise that serious circumstances can arise that make continuing your studies unmanageable.

Where you believe Extenuating Circumstances apply, you may request withdrawal under this category.

You must:

• complete a Withdrawal Request Form;

• explain the circumstances preventing you from continuing;

• provide appropriate supporting evidence;

• ensure applicable course fees are paid and up to date at the time your request is considered; and

• complete any other requirements advised by Student Support.

Applications are considered individually.

Supporting documentation must meet the requirements outlined in our Extenuating Circumstances Policy.

If documentation is incomplete or cannot be verified, Pilates ITC may request further information or decline the application under the Extenuating Circumstances provisions.

Where withdrawal is approved due to Extenuating Circumstances:

• the applicable Withdrawal Fee will be charged in accordance with the current Fees Schedule;

• any adjustment to remaining course fees will be determined according to your enrolment agreement, Refund Policy and the outcome of your withdrawal application; and

• fees already paid remain subject to the applicable refund conditions.

For a Combined Study Option, the Withdrawal Fee provisions outlined below apply.

Pilates ITC's Combined Study Options integrate undergraduate and postgraduate training within one enrolment, supporting progression from foundational training into advanced qualification and professional mastery.

Because the postgraduate component requires successful completion of the relevant undergraduate prerequisite, withdrawing from the undergraduate component can also affect your eligibility to continue into postgraduate study.

If you withdraw from the undergraduate component of a Combined Study Option before successfully completing the prerequisite required for your postgraduate study, you will no longer meet the entry requirements for the postgraduate component.

In this circumstance:

Your withdrawal from the undergraduate component will also result in withdrawal from the associated postgraduate component of your Combined Study Option.

The postgraduate component cannot remain active or be held for future commencement where the undergraduate prerequisite on which it depends has not been successfully completed.

Student Support will process the affected undergraduate and postgraduate components together as one Combined Study Option withdrawal.

Where a Withdrawal Fee applies to a Combined Study Option withdrawal, only one Withdrawal Fee will be charged.

You will never be charged:

• one Withdrawal Fee for withdrawing from the undergraduate component; and

• a second Withdrawal Fee for the associated postgraduate component.

Even where withdrawal from the undergraduate component requires the postgraduate component to also be withdrawn, these form part of the same Combined Study Option enrolment and withdrawal process.

There will therefore only ever be one applicable Withdrawal Fee for that withdrawal.

This does not mean that other outstanding course fees are automatically waived. Any remaining financial obligations associated with your Combined Study Option will be determined according to your enrolment agreement, Payment Schedule, Refund Policy, Extenuating Circumstances provisions and the circumstances of your withdrawal.

Once you have successfully completed the relevant undergraduate prerequisite, you have satisfied the entry requirement for the associated postgraduate study.

If you subsequently decide not to continue with the postgraduate component of your Combined Study Option, you may withdraw from the remaining postgraduate study.

The applicable withdrawal conditions and financial obligations will be determined according to your original Combined Study Option enrolment and the circumstances of your withdrawal.

Importantly, progressing into postgraduate study does not create a new enrolment or a new Cooling-Off Period.

Your original Cooling-Off Period applied at the commencement of your Combined Study Option.

In some circumstances, you may already hold another qualification or have otherwise satisfied the approved entry requirements for your postgraduate study independently of the undergraduate component of your Combined Study Option.

If you withdraw from your undergraduate study in this circumstance, Pilates ITC will review your existing qualifications and postgraduate eligibility before determining whether the postgraduate component must also be withdrawn.

Your postgraduate study can only continue where Pilates ITC confirms that you independently meet the applicable entry requirements.

If you are enrolled directly into a postgraduate course or Advanced Pathway, having already satisfied its entry requirements, the standard withdrawal process applies.

Withdrawal may affect:

• your LMS access;

• your Course Training Plan;

• scheduled Course Intensives;

• Personalised Supervision Meetings for Blended postgraduate Students;

• postgraduate Work Placement;

• assessment submissions;

• other scheduled postgraduate learning or support services; and

• your eligibility for completion documentation.

Once your withdrawal has been finalised, you cannot continue completing or recording activities towards the postgraduate course or pathway from which you have withdrawn.

The financial implications of withdrawal depend on when you withdraw, the circumstances of your withdrawal and the type of enrolment you hold.

• No Withdrawal Fee applies.

• Any applicable refund is managed in accordance with the Refund Policy.

• For a Combined Study Option, the Cooling-Off Period applies once, from the commencement of the original Combined Study Option enrolment.

• Your existing Payment Schedule continues.

• Remaining course fees remain payable according to your enrolment agreement.

• Fees already paid are subject to the applicable refund conditions.

• The applicable Fees Schedule determines whether any additional Withdrawal Fee applies.

• The applicable Withdrawal Fee is charged according to the current Fees Schedule.

• Any adjustment to remaining course fees is determined according to your enrolment agreement, Refund Policy and approved withdrawal circumstances.

Where withdrawal affects both the undergraduate and postgraduate components of a Combined Study Option:

A maximum of one applicable Withdrawal Fee will be charged for that withdrawal.

Separate undergraduate and postgraduate Withdrawal Fees will not be charged for the same Combined Study Option withdrawal.

Withdrawal does not automatically mean that you will receive a credential for the study completed before withdrawing.

Pilates ITC courses may cluster units of competency and assessment requirements across multiple learning and assessment activities. Depending on the point at which you withdraw, you may therefore have completed learning or assessment activities without having successfully completed an entire unit of competency.

Where you have successfully completed one or more full units of competency before withdrawal, Pilates ITC will determine your eligibility for an applicable Statement of Attainment as part of finalising your enrolment.

Partial completion of a unit does not result in a Statement of Attainment for that unit.

This applies to both undergraduate and postgraduate accredited study.

Contact Student Support in writing to let us know you're considering withdrawal.

We can explain how withdrawal will affect your enrolment, discuss your circumstances and identify whether another support or enrolment option may be appropriate.

Student Support will provide the appropriate Withdrawal Request Form.

If you are applying on the basis of Extenuating Circumstances, you must also provide the required supporting documentation.

If you are enrolled in a Combined Study Option, Student Support will review both the undergraduate and postgraduate components to determine the effect of your withdrawal.

Pilates ITC will review:

• your enrolment;

• your course progress;

• your financial position and Payment Schedule;

• applicable supporting evidence;

• your Cooling-Off Period where relevant;

• any Combined Study Option components;

• postgraduate prerequisite requirements where applicable; and

• the relevant withdrawal, fee and refund conditions.

If your withdrawal is conditionally approved, you will be advised of any:

• outstanding documentation;

• applicable Withdrawal Fee;

• remaining financial obligations; or

• other actions required to finalise your enrolment.

Where an invoice or other action is required, this must generally be completed within 7 days unless otherwise advised.

Your enrolment remains active until you receive a formal Confirmation of Withdrawal from Pilates ITC.

Until then:

• existing payment arrangements may continue;

• scheduled payments may still be processed; and

• you should not assume your enrolment has been formally ended.

Once all applicable requirements have been completed, you will receive a Confirmation of Withdrawal from Student Support.

This confirms:

• your withdrawal has been finalised;

• your enrolment status has been updated;

• any affected Combined Study Option components have been appropriately finalised;

• applicable course access will cease;

• your financial obligations have been confirmed; and

• any eligible completion documentation will be processed in accordance with Pilates ITC requirements.

Withdrawal ends your current enrolment. It is different from a deferral.

If you decide to return to Pilates ITC in the future, you will generally need to apply for a new enrolment and meet the entry requirements, course requirements and fees applicable at that time.

If you previously withdrew from a Combined Study Option before completing its undergraduate prerequisite and later wish to undertake postgraduate study, you will first need to successfully satisfy the relevant postgraduate entry requirements.

Previous completed study may be considered in accordance with applicable Credit Transfer or Recognition of Prior Learning processes, but recognition cannot be guaranteed.

If you're considering withdrawing, we encourage you to contact our Student Support Team before making your final decision.

We can help you understand the academic, financial and progression implications of withdrawal, particularly if you're enrolled in a Combined Study Option incorporating undergraduate and postgraduate study.

Visit our Contact Us page for current contact details.

This policy supports fairness and transparency in line with the Standards for RTOs 2025, specifically:

Clause 1.7: You're supported with consideration for your individual needs and personal circumstances.

Clause 1.8: Statements of Attainment are only issued when valid and sufficient assessment of completed units is confirmed.

Clause 5.2: You're provided with clear information about your training, including available options and support services.

Clause 5.3: Fees, withdrawals, and changes to your enrolment are managed in a transparent and student-centred way.

Disclaimer: This Policy / Procedure when printed, this becomes an uncontrolled document. 

Policy# P-COU-049 

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